pkrapp Privacy Policy

1 Who We Are

pkrapp is an online casino and sports betting platform accessible at pkrapp.bet, operated by its licensed entity under an international gaming licence. pkrapp offers cricket betting, live dealer casino games, slots, and related gaming services to eligible players, with a primary focus on the Pakistani market.

For the purposes of this Privacy Policy, pkrapp acts as the data controller in respect of all personal data collected from users of the platform. As data controller, pkrapp determines the purposes and means by which personal data is processed and is responsible for ensuring that such processing complies with applicable data protection standards.

References to "pkrapp", "we", "us", or "our" in this Privacy Policy refer to the platform operator. References to "you", "player", or "user" refer to any individual who accesses, registers with, or uses the pkrapp platform in any capacity.

2 Personal Data We Collect

pkrapp collects the following categories of personal data from players, depending on the nature of your interaction with the platform:

pkrapp does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or biometric data unless explicitly required by our regulatory obligations and disclosed to you at the point of collection.

3 How We Collect Your Data

pkrapp collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or completing surveys or feedback forms.
• Automated technologies: When you visit pkrapp.bet or use our mobile application, we automatically collect technical data including your IP address, device identifiers, browser type, and browsing behaviour on our platform via cookies and server logs.
• Payment providers: When you make a deposit or withdrawal, your payment provider — such as JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or Raast — may share transaction confirmation data with pkrapp as necessary to process and reconcile the payment.
• Identity verification partners: pkrapp may use authorised third-party KYC and identity verification services to cross-check the accuracy of documents you submit. These services do not retain your data beyond what is necessary for the verification check.
• Fraud prevention services: pkrapp may receive data about your device and behavioural patterns from fraud detection partners to help identify and prevent unauthorised account access or suspicious gaming activity.

4 Why We Use Your Personal Data

pkrapp uses collected personal data for the following specific purposes:

• Account creation and management: To register your pkrapp account, verify your identity and age (21+ requirement), and provide you with access to gaming services.
• Payment processing: To process PKR deposits and withdrawals via your chosen payment method and maintain accurate financial records of all transactions.
• Regulatory compliance: To fulfil our obligations under our international gaming licence, including anti-money laundering (AML) checks, know-your-customer (KYC) verification, and responsible gaming monitoring.
• Responsible gaming: To monitor gaming activity for signs of problem gambling behaviour, enforce player-set deposit and loss limits, and action self-exclusion requests promptly and permanently.
• Customer support: To respond to your queries, resolve disputes, and maintain records of support interactions for quality assurance.
• Platform security: To detect, investigate, and prevent fraud, unauthorised account access, bonus abuse, and other prohibited activities described in our Terms & Conditions.
• Platform improvement: To analyse aggregate usage patterns and improve the design, performance, and game selection of the pkrapp platform.
• Marketing communications: Where you have given explicit consent, to send promotional offers, bonus notifications, and platform updates via email or SMS. You may withdraw this consent at any time.

5 Legal Basis for Processing

pkrapp processes your personal data under one or more of the following recognised legal bases, depending on the purpose of processing:

• Contractual necessity: Processing required to fulfil our obligations under the account registration agreement, including identity verification, payment processing, and provision of gaming services.
• Legal obligation: Processing required to comply with applicable laws and our international gaming licence conditions, including AML regulations, age verification requirements, and responsible gaming obligations.
• Legitimate interests: Processing carried out to protect pkrapp's platform from fraud, abuse, and security threats, and to improve our services — provided these interests do not override your fundamental privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, which is subject to your explicit opt-in consent and may be withdrawn at any time without affecting your account status.

6 Sharing Your Personal Data

pkrapp does not share your personal data with third parties except in the following carefully controlled circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and Visa/Mastercard receive only the transaction data strictly necessary to process your payment. These providers are bound by their own data protection obligations.
• Identity verification providers: Authorised KYC service providers receive your submitted documents solely for the purpose of verifying your identity and age. They are contractually prohibited from using this data for any other purpose.
• Fraud prevention and security partners: Anonymised or pseudonymised technical data may be shared with fraud detection services to protect the integrity of the pkrapp platform and safeguard player accounts.
• Regulatory and law enforcement authorities: pkrapp may disclose personal data to relevant government bodies, regulators, or law enforcement agencies where required to do so by applicable law, court order, or our licensing authority's instructions.
• Game software providers: Game providers whose titles are hosted on pkrapp may receive anonymised gameplay statistics for game performance monitoring. No personally identifiable information is shared with game providers.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of pkrapp's business, personal data held by pkrapp may be transferred to the acquiring entity, subject to equivalent data protection obligations.

7 Cookies & Tracking Technologies

pkrapp uses cookies and similar tracking technologies on its website and mobile application. Cookies are small text files placed on your device that help us recognise you across sessions, maintain your login state, and understand how players interact with the platform.

pkrapp uses the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of the pkrapp platform. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without affecting core platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and responsible gaming limit configurations. Disabling these cookies may affect your platform experience.
• Analytics cookies: Used internally to understand aggregate player behaviour — such as which game categories are most popular and where players encounter navigation difficulties. This data is anonymised and used solely for platform improvement.
• Marketing cookies: Only placed with your explicit consent, these cookies allow pkrapp to deliver relevant promotional content. You may withdraw consent for marketing cookies at any time via the cookie preference centre.

You can manage your cookie preferences at any time through the Cookie Settings option available in the footer of pkrapp.bet, or through your browser settings. Please note that disabling all cookies will affect the functionality of your pkrapp account.

8 Data Retention

pkrapp retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by our regulatory and legal obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active pkrapp account, plus a minimum of five (5) years following account closure, as required by AML and gaming licence regulations.
• Financial transaction records: Retained for a minimum of seven (7) years from the date of the transaction, in line with standard financial record-keeping requirements.
• KYC verification documents: Retained for the duration of the account relationship plus five (5) years. Documents are securely deleted at the end of the retention period.
• Customer support communications: Retained for three (3) years from the date of the interaction, for quality assurance and dispute resolution purposes.
• Gaming activity data: Retained for five (5) years, used for responsible gaming monitoring, fraud prevention, and regulatory compliance purposes.
• Marketing preferences and consent records: Retained for the duration of your account, plus three (3) years, to demonstrate regulatory compliance with consent requirements.

Upon expiry of the relevant retention period, pkrapp will securely delete or anonymise personal data so that it can no longer be associated with an individual player.

9 International Data Transfers

pkrapp's servers and some of its third-party service providers are located outside Pakistan. As a result, your personal data may be transferred to and processed in countries other than Pakistan in the course of operating the pkrapp platform.

Where personal data is transferred internationally, pkrapp ensures that appropriate safeguards are in place to protect the data, including:

• Entering into standard contractual clauses or data processing agreements with recipients that impose equivalent data protection obligations.
• Using service providers who are certified under recognised international data protection frameworks.
• Conducting transfer impact assessments where required to ensure that the destination country provides an adequate level of data protection.

By creating and using a pkrapp account, you acknowledge that your personal data may be processed in jurisdictions outside Pakistan and consent to such transfer in accordance with the safeguards described above.

10 Children's Privacy

The pkrapp platform is strictly intended for adults aged 21 and above. pkrapp does not knowingly collect personal data from individuals under the age of 21. If you believe that a person under 21 has registered a pkrapp account or submitted personal data to us, please notify us immediately at [email protected].

Upon receiving a credible report of an underage account, pkrapp will immediately suspend the account, investigate the matter, permanently close the account, and securely delete any personal data associated with the underage user. Any balance in the account will be handled in accordance with our Terms & Conditions and applicable regulations.

11 Your Data Protection Rights

As a pkrapp player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our Data Protection team at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days.

• Right of Access: You may request a copy of all personal data pkrapp holds about you, together with information about how it is being used.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your pkrapp account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may request that pkrapp restricts the processing of your personal data in certain circumstances, such as while a dispute is being investigated.
• Right to Data Portability: You may request an export of your personal data in a structured, machine-readable format for transfer to another service.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time, without needing to provide a reason.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

12 Security Measures

pkrapp implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and pkrapp servers.
• AES-256 encryption for sensitive data at rest, including KYC documents and financial records.
• Multi-factor authentication options for player account access.
• Role-based access controls ensuring that only authorised personnel can access specific categories of player data.
• Regular penetration testing and security audits conducted by independent third-party security specialists.
• Intrusion detection and prevention systems monitoring all platform traffic in real time.
• Incident response procedures ensuring that data breaches are identified, contained, and reported in accordance with our obligations within 72 hours of discovery.

Despite these measures, no system is entirely immune from security threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pkrapp will notify affected players without undue delay and provide guidance on steps you can take to protect yourself.

13 Changes to This Privacy Policy

pkrapp reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform operations. Where changes are material, pkrapp will provide at least fourteen (14) days' advance notice by email to your registered address and/or a prominent notice on the pkrapp homepage before the updated policy takes effect.

We encourage you to review this Privacy Policy periodically to stay informed about how pkrapp protects your data. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the pkrapp platform after the effective date of any amendment constitutes your acknowledgement of the updated policy.

If you disagree with any material change to this Privacy Policy, you may close your pkrapp account before the effective date of the change. Any balance remaining in your account will be returned to your registered payment method following completion of KYC verification, in accordance with our Terms & Conditions.

14 Contact Us & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way pkrapp handles your personal data, please contact our Data Protection team using the details below:

• Email: [email protected] — subject line: "Privacy Query" or "Data Rights Request"
• Live Chat: Available 24/7 from within your pkrapp account dashboard.
• Response Time: All privacy-related queries are acknowledged within 48 hours and resolved within 30 calendar days.

If you are not satisfied with our response to your privacy concern, you have the right to escalate the matter to the relevant supervisory authority under our international gaming licence, or to an independent dispute resolution body. Details of the applicable authority are available upon request from our support team.